Shipping policy

MC CHASSON Shipping Policy

At MC Chasson, we pride ourselves on delivering exclusive, high-quality garments that often involve intricate hand-craftsmanship. Please review our shipping guidelines below to understand how your order is processed and delivered.

1. Shipment Processing Times

Because our collection includes both ready-to-wear items and custom commissions, processing times vary:

  • Ready-to-Wear: Standard orders are typically processed within 1–3 business days.

  • Custom / Made-to-Order: Many of our pieces are crafted specifically for the client. Please allow 5–10 business days for standard custom fulfillment. During high-volume periods or for complex artist collaborations, lead times may extend to 4–6 weeks.

  • Operating Hours: Orders are not processed or shipped on weekends or major holidays. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic (USA): We offer standard ground and expedited shipping via USPS, UPS, or FedEx.

  • Free Shipping: We are pleased to offer Free Standard Shipping on all domestic online orders (unless otherwise specified in a specific product listing).

  • Delivery Time: Once shipped, domestic orders typically arrive within 3–7 business days.

3. International Shipping

We bring MC Chasson style to the global stage and currently offer shipping to Canada and other select international destinations.

  • Calculated Rates: International shipping is determined at checkout based on the weight of the luxury materials (denim, leather, etc.) and destination.

  • Duties & Taxes: MC Chasson is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT) are the responsibility of the customer.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has processed. The tracking number will typically become active within 48 hours.

5. Signature Requirement

To ensure the security of high-value and one-of-a-kind custom pieces, a signature may be required upon delivery. We recommend shipping to a secure location where someone will be available to receive the package.

6. Damages & Issues

MC Chasson is not liable for products damaged or lost during shipping. However, we value our clients and want to ensure a premium experience.

  • If your order arrives damaged, please save all packaging materials and damaged goods.

  • Contact us immediately at hello@mcchasson.com with your order number and photos of the damage so we can assist you in filing a claim with the carrier.

7. Returns

Due to the exclusive and custom nature of our garments, many items are final sale. For detailed information on eligibility, please refer to our Returns & Exchanges Policy.

Questions? For inquiries regarding custom commissions or specific shipping quotes, please visit our Contact Page.